Vodacom launches two franchise shops in Dar

Dar es Salaam, April 18, 2013 – Residents of Dar es Salaam can now easily access Vodacom’s wide-range of products and services for both pre-pay and post paid across the city, following the launch of two new customer care centers at India Street and Morogoro road.

The new additions bring to 20 the total number of Vodacom customer care centers located in Dar es Salaam and 65 across the country.

“Vodacom is focused on adding value to its subscribers by offering a one-stop shop that allows them to make an informed decision when making their purchases as they will be able to demo live any handset or Vodacom product such as Broadband modems before actually purchasing it,” said Hassan Salleh – Chief Officer Sales and Distribution of Vodacom Tanzania..

Services available at the Vodacom Retail Centres include PostPay, data and M-PESA.  There are a variety of the latest handsets and data devices on sale at attractive prices and all sold with warranty.

Salleh said the firm, with more than 12.32 million mobile subscribers, will continue to introduce innovative products and services tailor-made to suit subscribers’ needs.

Recently, the company has embarked on a rollout of its 3G/HSDPA (Third generation High Speed Downlink Data Packet Access), broadband service.

With this new service Vodacom customers have the option of accessing the broadband internet service through 3G enabled devices that range from USB modems, phones or IPADS.

The Vodacom 3G/HSDPA USB modems, which are now on sale in Vodacom customer care centers and through selected dealers, offer broadband speed on the move. The modems slots into a laptop, and allows the user to surf the internet and access their email at their convenience.

Vodacom hopes that the broad band service will prove popular with mobile workers looking to be productive on the move and with Small and Medium Enterprises (SMEs), who are keen to get a grip on their firm's remote access.

Hassan Salleh, says their 3G broadband internet service will eliminate the perennial challenges of limited network infrastructure, and expensive internet access alternatives as currently available in Tanzania.

“The 3G technology will enable us offer our subscribers within the current coverage area, a wider-range of more advanced data and voice services while achieving greater network capacity through improved spectral efficiency”.

When 3G isn't available, the USB modem will use the Vodacom EDGE/GPRS network, which is available almost universally in Tanzania.