ZANTEL MAKES NEW APPOINTMENTS

Ahmed Seif – Commercial Director PMO

 

Zantel, part of Etisalat Group and the most innovative mobile company in Tanzania in its endeavor to grow local talent has made 2 new appointments as it realigns its Commercial department. The new appointees are Ahmed Seif who is now the Commercial Director/Project Management Office and Sarah Mwigune who becomes the Customer Experience Director. The appointments were effective from January 15, 2012. 

Ahmed Mokhles, Zantel Chief Commercial Officer commenting on the appointments said that they are in line with company strategy to realign the commercial department to be headed by qualified and experienced personnel who will be key in growing the business. “Their roles are quite crucial to the business and we are proud that local Tanzanians are taking up the lead in the company to ensure we keep growing not only in terms of business but in nurturing local talents as well.” said Mr. Mokhles.

Sarah Mwigune – Customer Experience Director

Ahmed Seif Holds Bsc in Engineering from the University of Dar es Salaam. I will be dealing with Projects in line with Zantel Commercial strategy in Tanzania. Among the projects which Ahmed was involved in is the East African submarine cable system (EASSy), Epiq Nation, Consortium Fibre Project in Tanzania, Seychelles Submarine Cable system, Zantel Network Rollout and various Zantel commercial products in the market. With a background in technology Ahmed will add value to the commercial team by bring more technological innovation in the Tanzanian Market.

As the new Director of Customer Experience Sarah Mwigune is in responsible for ensuring Zantel customers are satisfied with our services as well as champion marketing initiatives.  Prior to her appointment she was in charge of Zantel Retention team a section of customer experience department. She has over 11 years work experience on customer service.

About Zantel:

Zantel is the official brand name for Zanzibar Telecom Limited, the fourth mobile service provider in Tanzania. Zantel is a home-grown Tanzanian company that seeks to positively enhance the lives of all its customers through improved communications. By providing value, high quality and smooth services, Zantel seeks to present customers with service they can rely on whether to conduct business efficiently or simply stay in touch with friends and family. 

Zantel offers fixed/wireless services, international traffic and carrier service, data communications service and the Internet, CDMA, IP telephony and VOIP (Voice over Internet Protocol) as well as Value-Added Network Service (VANS). 

Zantel was the first private telecom company in Tanzania to own an international gateway that enabled Zantel to reduce the rates for international calls by 60% that paved way for cheaper international calls in the country. It offers the most affordable and competitive international rates in the country to all the popular international destinations in the world and is partnering with more mobile companies to ensure customers roam with Zantel anywhere in the world. Today, Zantel's network covers all cities, major towns, highways and rural areas in Tanzania.