Zantel Introduces Champion Program

A section of Zantel Call Centre Champions in a group photo with their certificates after graduation in Dar es Salaam recently. The Zantel Champion Program specifically set up for all its call centre agents to be part of a customer experience initiative to professionally mold them into skillful service providers.

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- To provide on job training for all its call center agents on offering professional customer experience.
- Converting the call centre into a revenue streaming through up selling.
- Nurture and grow local talent to take up managerial positions in the organization.
 

Zantel the most innovative and fastest growing brand in Tanzania today has introduced the first of its kind Champion Program in the region whereby all its call centre agents are part of a customer experience imitative to professionally mold them into skillful service providers.

The aim of the Champion Program is to offer on the job training for these call centre agents in order to improve their skills sets in customer experience, sales and marketing as part of their career growth.
Ahmed Mokhles, Zantel Chief Commercial Officer said the aim of starting the Champion Program is to integrate the call centre into a revenue stream.
 

 “The Champion Program provides an opportunity for call centre agents to upsell Zantel products and services and thus earn an extra income. The champions will also undergo regular trainings in best practices on customer experience, sales and marketing equipping them with the right skills to join other departments in the organization within a year.” confirmed Mr. Mokhles.

In conjunction with the Human Resources department best champions will be selected and offered positions in various departments ensuring they grow with the company and become future managers.  

Ali Bin Jarsh, Zantel Chief Executive Officer says the Champion Program is yet another initiative aimed at identifying, nurturing and strengthening local talents by offering them opportunities to grow with the company.
 

“We want Zantel to be identified as the employer choice for young Tanzanians where we provide equal opportunities for all in terms of career development and in nurturing future managers. That will be our biggest contribution to Tanzania. We started with the Graduate Trainee Program that was successfully carried out and now the Champion Program showcases our commitment to growing local talent.” illustrated Mr. Jarsh.

About Zantel:
Zantel is the official brand name for Zanzibar Telecom Limited, the fourth mobile service provider in Tanzania. Zantel is a home-grown Tanzanian company that seeks to positively enhance the lives of all its customers through improved communications. By providing value, high quality and smooth services, Zantel seeks to present customers with service they can rely on whether to conduct business efficiently or simply stay in touch with friends and family.

Zantel offers fixed/wireless services, international traffic and carrier service, data communications service and the Internet, CDMA, IP telephony and VOIP (Voice over Internet Protocol) as well as Value-Added Network Service (VANS).

Zantel was the first private telecom company in Tanzania to own an international gateway that enabled Zantel to reduce the rates for international calls by 60% that paved way for cheaper international calls in the country. It offers the most affordable and competitive international rates in the country to all the popular international destinations in the world and is partnering with more mobile companies to ensure customers roam with Zantel anywhere in the world. Today, Zantel's network covers all cities, major towns, highways and rural areas in Tanzania.